What This Means:
Your phone can't connect to the InnovoPBX system. This is usually a network or configuration issue.
Quick Fixes:
Step 1: Restart Your Phone
1. Unplug the power (or network cable if PoE)
2. Wait 10 seconds
3. Plug it back in
4. Wait 2-3 minutes for the phone to fully boot up
5. Check if it shows "Registered"
Step 2: Check Your Network
1. Test internet connection:
1. Try browsing the web on your computer
2. Check if other devices can access the internet
3. Ask colleagues if their phones are working
2. Check network cables:
1. Make sure all cables are firmly connected
2. Look for any loose connections
3. Try a different network port if available
Still Not Working?
Contact support with this information:
- Your extension number
- Phone model and brand
- Error messages you see
- When the problem started